Users of Internet Explorer 9 have encountered multiple problems printing from the application. There are some serious glitches that Microsoft attempts to explain away as merely the users’ mistaken decision to print from a 64-bit function with 32-bit software. This fails to explain the myriad problems users have encountered across the spectrum. Even if user-error is responsible for some of the problems, it seems that Microsoft, as the acknowledged expert in software solutions, should have designed software that could at least diagnose the malfunction adequately and suggest corrective steps that a typical user can understand.
Most users say they have no problems printing from other software applications, only Microsoft IE 9. An old saying goes something like this: if you have frequent problems in relationships and always end up breaking up with a partner, Occam’s razor suggests it is you who are the problem, not the many partners with whom young have found fault. Microsoft is continually trying to say they are not at fault, that the problems with IE 9 are caused by a vast number of ignorant misinformed users.
I say if it looks like a duck, walks like a duck, and quacks like a duck, it is probably due to user error. In all seriousness, operators have had trouble printing from the application across the board. In some cases, they have even lost the ability to print from other applications. Some have purged their system and restored it to a condition pre-dating installation of the IE 9 drivers and find their system working perfectly which points to 64 bit printing from IE 9 is the main issue.
Dealing with these kinds of problems can be very time-consuming and should never be necessary when installing upgrades that are supposed to make operations more efficient and convenient. Software updates for established functions should integrate seamlessly into the old system. If they fail to do so, then the new software is to blame for the problem since the responsibility for adaptation rests squarely in the provenance of the software. Customers should not need to download new drivers and jump through hoops to get their systems to function at the level they already enjoyed.
Customers have demonstrated problems from multiple printers and functions after installing IE 9 and no common troubleshooting problems seem capable of fixing the problem. Microsoft should scrap the offending software and iron out the problems before continuing to offer it as an upgrade for loyal customers who deserve better treatment.
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