Comcast Switch

by john on July 4, 2003

Well the switch from AT&T Broadband to Comcast has gone so-so so far. I did get my IP switched on me for the first time in 18 months which caused a short outage here until I could get the DNS entry changed. I’ll watch to see if it happens again and if it does I guess I’ll pitch in for the dynamic DNS service that EasyDNS provides. Also had a power outage for a couple of hours last night that affected service here. I’ve got dual UPS in place but they ran out of juice before the outage was fixed a few hours later. A house somewhere in the vicinity was hit by lightning and caught on fire so I can’t complain.

I made the mistake of installing the Comcast transition wizard. From what I can tell it did the following:

* Appended “provided by Comcast High-Speed Internet” to the title bar of IE and Outlook Express.
* Changed my default homepage to their own.
* Added the Comcast Support Agent which from what I can tell is nothing more than a link to a live chat page.
* Made some simple email setting changes.

Wishing I hadn’t done it, but at least the things it did are easy to undo – search for Comcast High-Speed Internet in REGEDIT and remove that from the Window Title properties where it was set, that’s about the only tricky item.

I also noticed that they have been storing all my attbi.com addressed email since June 1st so on the switchover date of July 1st I got a month’s worth of old email. Nice way to start, Comcast.

Other than that – no complaints yet.

{ 4 comments }

Michel July 5, 2003 at 11:24 am

I had the same experience with the Comcast switch. It’s an amazingly brazen, and intrusive practice by ISPs to change people’s homepages without even asking. And the other things they do to IE are even worse. I think it’s AT&T Worldnet (my backup ISP) that changes the title and the default search engine.

I thought it was interesting to note that these guys only made those changes to IE, even though Mozilla is my default browser… just silly!

Technical Goon July 22, 2004 at 2:13 am

if you want to undo the change made to internet explorers title bar open the registry (regedit.exe)

locate HKey Current User/Software/Microsoft/Internet_Explorer/Main/Window Title

from there double click on window title and make it whatever you want.

I also hate Comcast’s CSR’s. I’ve never dealt with anyone who wanted to cause trouble worse than the women working in the Elkridge,MD office.

Chad Kauffman August 6, 2004 at 12:10 pm

the part that I love is that comcast has to be present and work on your computer to get service installed, what the don’t understand is that I work in computer support and know more than they do. I don’t need them to do anything to my machine, I just need them to give me a live connection. But no, they want access so they can install their crap on there and change my local settings. All this does is make the machine run slower and piss me off!!!

Anand September 2, 2005 at 10:20 am

try zoneedit.com for free dyndns – really great service

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