CRM CEOs

by john on January 29, 2004

I’m in San Diego this week for Oracle Appsworld and today was the day (well yesterday now I guess) Larry Ellison did his keynote. This was the first time I have had an opportunity to see him speak and I came away impressed. He comes across as smart, passionate and having a good sense of humor. With leadership like that I can understand why Oracle is such a success story. See it for yourself if you want.

I’ve had the opportunity to see some other CRM CEOs speak; I think Ellison impressed me the most.

Craig Conway of Peoplesoft is a polished speaker who seems real and trustworthy. Tom Siebel of Siebel comes across as a neurotic, drunken buffoon. OK, maybe he wasn’t drunk. Bill Gates of Microsoft lays out a good vision but his speech seemed scripted and I couldn’t get past thinking of him as nothing but a geek.

Frankly I’m surprised to be saying it, but I’ll take Ellison over that group.

{ 2 comments }

Henry February 4, 2004 at 10:15 am

Did he address why most CRM implementations fail and how Oracle is positioned to solve that?

john February 6, 2004 at 4:02 am

Not really – as can be expected his main point in that area was that if you are not including Accounts Receivable in your CRM then you aren’t doing CRM. I think his quote was “You can get a 360 degree view of your customer as long as they don’t pay.”

Of course other sessions did talk about this, and the answer was the same as it is in every single other vendors CRM conferences. Executive Support.

I believe it actually takes a bit more than that, Executive Adoption. I’ve written about it before (http://www.johnsjottings.com/archives/2003/04/05/executive_adoption.html)

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