Comments on: How To Upgrade Your Sprint PCS Phone In Nine Easy Steps

By: Phone Prank

Phone Prank — Wed, 01 Oct 2008 21:22:41 +0000

Check out Spoofcard – then you don’t even need a cell phone!

By: tiffany

tiffany — Thu, 24 Jul 2008 19:51:29 +0000

funny that your google adds up top are both for Sprint service and products.

By: Hasan

Hasan — Sun, 29 Jun 2008 20:16:00 +0000

it was awesome what you said. Sprint is doing the same thing to EVERYBODY. I got in so much trouble while trying to upgrade my dads phone. it is horrible.

By: Lee

Lee — Thu, 02 Aug 2007 00:43:26 +0000

I was pulling hair out of my head trying to speak to the CSRs, all of whom had hung up on me. I have been a Sprint customer for years, and I wanted to upgrade to a new phone but only pay the new member price. I had upgraded previously 18 months ago but did not get any discounts (just bought the phone at retail price). The Sprint store, and then nearly all CSRs I spoke to informed me that I was only eligible for $75 off the full price of the new phone (even though I hadn’t had a rebate in 5 years) because I had purchased my new phone only 18 months ago (without a rebate). I told them how moronic it was, but all I got was the runaround. Well, I was searching the web for a customer service number that might be more useful, and I saw this website. I immediately followed “step 9,” and everything was solved. The amount of time and aggravation needed to get something so simple and logical done is astounding.

By: jonathan

jonathan — Sun, 04 Mar 2007 05:35:21 +0000

Really, this is about what happened for me.
Though several people assured me they would take care of me, even after I suggested I’d:

“been with Spring for nearly 10 years and that could change tomorrow morning.”

Over 2.5 hours on the phone with these clowns, about 8 calls, perhaps 6.

During which I learned that the phone they shipped, wrong model by the way, was hot because it was on a “new” second phone number they set up for me without permission.

Amazing.

Makes me feel better about myself when I have a tiny bit of trouble handling an ebay transaction.