crm

CRM CEOs

January 29, 2004

I’m in San Diego this week for Oracle Appsworld and today was the day (well yesterday now I guess) Larry Ellison did his keynote. This was the first time I have had an opportunity to see him speak and I came away impressed. He comes across as smart, passionate and having a good sense of [...]

Salesforce.com Eyes Siebel

October 21, 2003

Last Week I mentioned that Siebel had purchased UpShot and that I thought this was actually good news for Salesforce.com. No surprise here, but sf.com is featuring this news rather prominently on their home page via a flash ad titled “Discontinued Siebel UpShot.” They are offering free migrations for existing UpShot customers, or rather “discontinued [...]

Salesforce.com

August 7, 2003

salesforce.com has long offered free 30 day trials of its hosted CRM software but now they offer a free subscription called Personal Edition to anyone who wants one. While limited in functionality compared to the paid offerings the feature set is rich enough to get a good taste for what salesforce.com can offer while actually [...]

City Planning and CRM

June 29, 2003

I’ve often described my approach to building CRM systems as akin to building Rome rather than Brasilia. Rome is beautiful, revered, respected and something that was built up over the centuries to suit the needs of it’s citizenry. Remember, Rome was not built in a day. Brasilia is a planned city designed for cars, not [...]